Parish Furniture is part of DG-RC eStores which is owned and run by the Parish family.

Interpretations:

Parish Furniture (“Parish Furniture”, "DG-RC eStores",  “we”, “our” or “us”)

Customer (“Customer”, “you”, or “your”)

Welcome to the Parish Furniture website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.

Parish Furniture reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

A. PURCHASE OF PRODUCTS

Placing the order:

You place an order on the website by selecting the item(s) and pressing the ‘Add to Cart’ button and following the subsequent instructions.

You will have an opportunity to check and correct any input error in your order up until payment is made.

After you have placed your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order. You can view your order and any previous orders by logging into your account.

Once payment has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to your delivery address specified.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.

It is recommended that you retain all e-mails relating to your order and contract.

The details of your specific contract are filed by us on a secure server.

Payment Information:
Payment will automatically be taken using a third party secure online merchant system. No credit or debit card details are held by us. Your credit and debit card details are encrypted for authorization.

Items ordered that are either not in stock, or inbound (in transit to the logistics partners), will be kept as “pending”. We will contact you via email with an ETA.

We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear.

All prices and charges on this website are quoted in UK pounds. Delivery charges are fixed at £45 per order (non-refundable). An extra charge may be added seperately depending upon the destination of the items delivery, we will email you should this apply when you will have the option of reconfirming your order at the correct price, or cancelling the order. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order.

PayPal payments are made to DG-RC eStores. If you pay via PayPal Express please ensure that the address with PayPal is the same address on your account on this site and is the same address that the goods are to be delivered too. Please make sure that your contact phone number is visible in the checkout, if it is not, add it into the comments box.

B. Furniture Delivery Service

The Delivery Service
We deliver your goods in conjunction with selected logistics partners. If you are located within our normal delivery areas, we aim to have your items delivered within 30 days.

Due to the risk of money going missing, we do not operate a cash-on-delivery system.

All deliveries are booked in by telephone 2-3 days in advance so that you know when to expect your consignment. Orders will only be scheduled for delivery if a delivery contact telephone number is supplied.

Once a delivery has been booked, it is your responsibility to ensure that you are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, we only make one attempt at delivery. If you are unable to accept the delivery on the first attempt, a second delivery charge will be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused.

In order to keep delivery costs competitive, we may deliver items on a pallet, especially to outlying areas. Pallets are normally only delivered kerbside, so arrangements will need to be made to take the furniture indoors.

If you supply a mobile phone number you will receive text messages regarding your order, the text messages will keep you up to date and informed at all times, automatically.

Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.

You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.

C. Returns, Damages, Defective Items and Refunds
 
Returns:
 
We accept returns from customers, providing that we are informed by e-mail within 7 days of the item being delivered.

The carriage costs relating to the return will be at the customers expense unless extenuating circumstances are agreed by Parish Furniture.

All return items must be in the original wrappings and unused and unassembled (if applicable). Therefore please be very careful when un-wrapping the items to keep the packaging intact. This is essential to avoid damages on return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer. 

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund the cost for the goods in question including the delivery within 30 days of the cancellation being accepted by us.

Damages:
 
Nearly all damage occurs during transit. All items are signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.

Damages will be replaced free of charge, providing that you inform us via Email within 7 days of the item being delivered.

All damage claims must be supported by evidence in the form of digital photographs which you should email to us on request.

Defective Items:
 
In the highly unlikely event that an item is defective, you must inform us by Email within 30 days in order to obtain a free of charge replacement.

Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us.

Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 30 days has elapsed since delivery.

Refunds:

Where an item has been returned using our 7 day return policy, a refund will be issued, less the delivery cost. The delivery charge of £45 is non-refundable.

Parish Furniture reserves their right to decide whether a damaged or defective item is replaced or refunded.

D. FURNITURE DESIGNS AND CHARACTERISTICS

By placing an order with us, you are acknowledging the following:
That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.  

The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.

It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at the buyer’s expense, and the returned item must be re-sellable as 'brand new' as per the terms stated in the section entitled, 'Returns'.

E. General Terms and Conditions

Contractual Capacity:
In order to be eligible to enter into a contract with us to purchase goods, you must:

Provide us with all the information we need to be able to proceed with your order including, but not limited to; payment method, delivery address, delivery telephone number, and contact Email address.

Inform us of any circumstances that may interfere with our ability to fulfil your order, for example, delivery access issues.

Be over the age of 18.

Cancellation by Us:
We reserve the right not to accept any order request if:

Any of the terms are contravened.

We have insufficient stock to deliver the goods you have ordered.

We are unable to deliver to the delivery address on the order because it is not within our network coverage

One or more of the goods ordered was incorrectly described or priced on the website;

The payment transaction is not authorized.

If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Unforeseen Circumstances:
While every effort is made to meet customer demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints and Remarks:
If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by e-mail, the details of which are contained under the “Contact Us” page.

Any complaint will be dealt with fairly, effectively and confidentially. You will receive a written response from us within 10 days via email. Your statutory rights as a consumer are unaffected.

Invalidity:
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Privacy Policy:
We want to assure you that your personal information will never leave the confines of DG-RC eStores. We collect the information you give lawfully and in accordance with the Data Protection Act 1998. We store your name, address, telephone number and email address but will never pass those details on to any third parties.

We ask for your email address to let you know the goods your ordered are on their way, you will never receive any newsletter or junk email.

You will not receive regular mail or unsolicited phone calls as a result of using any of the sites owned by DG-RC eStores.

Personal information collected by us on any of the website owned by DG-RC eStores may be transferred and shared in the event of any of the sites being sold. Customers will be informed in advance should this happen.

Law:
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

Entire Agreement:
These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.

Nothing said by any member of Parish Furniture staff on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.

Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

F. INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Parish Furniture (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us. The furniture designs on the website are copyrighted, and any infringement will result in legal action.

G. DISCLAIMER
Parish Furniture is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Parish Furniture makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Parish Furniture howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Parish Furniture nor any of its employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Parish Furniture accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

H. PRICING POLICY
It is the company’s policy to comply with the Code of Practice for traders on price indications issued by the D.T.I. Consumer and Competition Policy Directorate.